Support Labs WebsitesPrices
A website, a website with follow-ups, or follow-ups alone. No VAT to add.
Founding offer: half-price setup for our first 3 trade clients.
Website only
- Website, with your enquiry formFrom £395 setup, then £29 a monthA site made by hand for your business, with your photos, your prices and your enquiry form, built to work on phones. Still photos (no animation).Ask about this
- Website, animatedFrom £595 setup, then £39 a monthYour site flows as people scroll, over your own photos: headlines that split apart, photos that open as they arrive, work that slides sideways and colours that change from one part to the next. See an animated website.Ask about this
Website and automations
Every package includes your website. Animation is an upgrade. What each automation does
Bigger sites (more than 10 pages), an online shop or restaurant table booking cost more. We tell you the fixed price before you agree.
| Enquiry Basics | The Enquiry System | Enquiry System Plus | |
|---|---|---|---|
| Price | From £720 setup £149 a month | From £975 setup £239 a month | From £1,230 setup £319 a month, plus texts, about 5p each |
| Website made for your business | Included | Included | Included |
| Animated website | Upgrade | Upgrade | Upgrade |
| Automatic replies Every enquiry from your website form gets a reply sent automatically. | Included | Included | Included |
| A reminder when you haven't replied If you haven’t replied to an enquiry within the hours you choose, we email you a reminder. | Included | Included | Included |
| Your month on one page Once a month, one page: what came in, what was answered and what was booked. | Included | Included | Included |
| Quotes that get chased No answer to a quote? Up to two polite reminders, on days you choose. | No | Included | Included |
| Review requests Sent after each job or order you mark done, happy customer or not. | No | Included | Included |
| Bookings in your diary Customers pick a free time for a visit or appointment. It goes in your diary. | No | No | Included |
| Text reminder when you haven’t replied (coming soon: you don’t pay for it until it’s working) The same reminder, by text, only when an enquiry is still waiting. About 5p a text. Coming soon: until it’s working, no texts are sent or charged. | No | No | Included |
| Ask | Ask about this | Ask about this | Ask about this |
Enquiry Basics
From £720 setup
£149 a month
- Website made for your business
- Animated website: Upgrade
- Automatic replies
- A reminder when you haven't replied
- Your month on one page
- Quotes that get chased: No
- Review requests: No
- Bookings in your diary: No
- Text reminder when you haven’t replied (coming soon: you don’t pay for it until it’s working): No
The Enquiry System
From £975 setup
£239 a month
- Website made for your business
- Animated website: Upgrade
- Automatic replies
- A reminder when you haven't replied
- Your month on one page
- Quotes that get chased
- Review requests
- Bookings in your diary: No
- Text reminder when you haven’t replied (coming soon: you don’t pay for it until it’s working): No
Enquiry System Plus
From £1,230 setup
£319 a month, plus texts, about 5p each
- Website made for your business
- Animated website: Upgrade
- Automatic replies
- A reminder when you haven't replied
- Your month on one page
- Quotes that get chased
- Review requests
- Bookings in your diary
- Text reminder when you haven’t replied (coming soon: you don’t pay for it until it’s working)
Make it animated: flowing motion over your real photos, +£200 setup, +£10 a month, on any package. See an animated website
Add-ons
Any automation, for the site you have or on top of a package.
- Automatic replies£150 setup, £50 a monthEvery enquiry from your website form gets a reply sent automatically.How it works
- A reminder when you haven't replied£150 setup, £50 a monthIf you haven’t replied to an enquiry within the hours you choose, we email you a reminder.How it works
- Quotes that get chased£150 setup, £50 a monthNo answer to a quote? Up to two polite reminders, on days you choose.How it works
- Bookings in your diary£150 setup, £50 a monthCustomers pick a free time for a visit or appointment. It goes in your diary.How it works
- Review requests£150 setup, £50 a monthSent after each job or order you mark done, happy customer or not.How it works
- Your month on one page£150 setup, £50 a monthOnce a month, one page: what came in, what was answered and what was booked.How it works
- Customer care plans£150 setup, £50 a monthYour customers join a yearly plan on your website and pay you monthly. You set the plans and prices. See what your customers see.How it works
- Missed-call text-back (coming soon)£150 setup, £50 a month, plus texts, about 5p eachMiss a call and the caller gets a text back from your business. Not possible if their number is hidden. We give you a second phone number for this; it’s included. Coming soon: you don’t pay for it until it’s working.How it works
Other services
- Online shop clean-upFrom £149
- Website fix£150, one-off
Questions
How long does it take?
A website takes about 3 weeks from when we have your photos and wording. An animated site takes about 4. Automations add about 1 week. We confirm the dates in your plan.
Can I make changes?
Yes. Before launch, two rounds of changes are included. After launch, up to 3 changes a month, such as wording, photos and prices, are included in your plan. Bigger changes are priced first.
Who owns the site and domain?
Your words, photos and logo stay yours. Once the setup fee is paid, the site we build is yours to keep. Your domain is registered in your name, and we pay for it while you're on the monthly plan.
What if something breaks?
Email us. We reply within 1 working day, and fixing faults in your site or automations is included in your plan.
What do the monthly costs cover?
Hosting (we host it for you, nothing to set up), your domain, up to 3 changes a month, and keeping your automations running. Texts, in Plus and missed-call text-back, are charged at what they cost us: about 5p for a standard text, and longer texts count as two.
What can't the automations do?
They don't answer your phone, write your quotes or reply in your own words. They send the replies and reminders you've approved, when you choose. A text can't reach a hidden number. No chatbots.
Do I need a Google account?
For the automations, yes: a free one, to hold your job list. On Outlook? Tell us first and we'll check it works before you pay.
Do we need to talk on the phone?
No. Everything is done by email, at times that suit you.
Who will I deal with?
You deal with Oliver, the owner, from first email to launch and after. Oliver sets up and checks every automatic reply before it goes live, and reads every email you send us.
Can you redesign my site?
Yes. We rebuild it around your logo and colours, and keep your web address and email. It costs the same as a new site.
Will the automations work with the site I have?
Usually. Send us the link and we'll check before you pay anything.
If I stop, do I keep my site?
Yes. Email us 30 days ahead to stop. Hosting and automations end then. You keep your website: we send you its files or move it to a host you choose. You pay for your domain from then on.
When do I pay?
Half the setup fee when you say yes, and the rest when your site goes live. The monthly fee starts when it goes live. If you stop before launch, the first half covers the work done so far and isn't refunded.
How do I pay?
All payments go through Stripe, a well-known payment company. You get an invoice from Stripe for each half of the setup fee, which you pay by card. The monthly fee is also taken by card through Stripe. Nothing is paid on this website, and we never ask for card or bank details by email, text or phone.
Does animation slow it down?
It is built to stay quick: the motion moves your photos and words, with nothing heavy to load. Phones that struggle, and anyone who turns motion off, get a still version instead. See an animated website.
Will people find me on Google?
We set up what Google reads: page titles, descriptions and a link to your Google Business Profile. Nobody can promise a top spot, so we don't.
Get a free mock-up and a fixed price before you pay anything.