Privacy policy

Last updated 10 November 2026

Booking Move-In is made by Support Labs (www.supportlabs.co.uk), a UK sole trader. It moves a business's clients and bookings from Acuity Scheduling into its own Wix Bookings site. Support Labs is the data controller for the data described here. Contact: support@supportlabs.co.uk.

What we access

Using the Acuity User ID and API key you enter, the app reads your clients, appointments, appointment types, calendars and packages from Acuity. It only reads: it never changes or deletes anything in Acuity. On your Wix site it writes contacts, notes on those contacts (past visits and package balances) and confirmed bookings.

What we store

Your Acuity API key, encrypted with AES-GCM.
How you matched your Acuity services and staff to your Wix ones.
The move plan: client names, emails, phone numbers and appointment times.
A log of what was moved and what was skipped.

We never email or text your clients. We do not sell or share your data, or use it for anything other than the move. The app uses no tracking and no cookies.

Who processes it

Cloudflare (hosting and database, Workers and D1), Wix (billing, and your site, where the data is moved to) and Resend (one internal email to us when a move starts).

Deleting your data

Press "Disconnect" in the app and we delete everything we hold for your site straight away. If you don't, we delete it automatically 30 days after the app was last used. Clients and bookings already moved stay on your Wix site. You can also delete the API key in Acuity.

Changes

If this policy changes we will update the date above.

Questions: support@supportlabs.co.uk · 07725 521854