Apps / Books Sync: FreeAgent & Sage / Terms

Terms of service

Last updated 9 November 2026

These terms cover your use of Books Sync: FreeAgent & Sage, made by Support Labs (www.supportlabs.co.uk), a UK business. By installing the app you agree to them. Contact: support@supportlabs.co.uk.

The service

Each morning the app sends the previous day's paid Shopify orders to your accounting software as one sales invoice, and the day's refunds as one credit note, split by kind of sale and VAT rate and marked paid into the accounts you choose. If you choose, it also posts each Shopify Payments payout: the fees, and the transfer to your bank. It depends on Shopify, your accounting software and their APIs; if they change or are unavailable, syncing may pause until it can resume. Please check the entries with your accountant, who stays responsible for your books and VAT returns.

Plans and payment

Plans are billed by Shopify, in US dollars, with a 14-day free trial: Starter $12 a month for up to 300 orders a month, and Growth $24 a month for up to 1,500. Shopify adds any tax due. You can change or cancel your plan in Shopify at any time; uninstalling the app cancels it.

Data

How we handle data is set out in our privacy policy. You keep all rights to your data.

Liability

We work hard to keep the sync accurate and running, but we provide it as is. We are not liable for indirect losses, and our total liability in any 12 months is limited to the fees you paid for the app in that period. Nothing in these terms limits liability that cannot be limited by law.

Changes

We may update these terms. We will tell connected stores in the app at least 30 days before a change that affects price or what you get.

These terms are governed by the law of England and Wales.

Questions: support@supportlabs.co.uk · 07725 521854