Terms of service

Last updated 6 November 2026

These terms cover your use of Email Engagement Sync, made by Support Labs (www.supportlabs.co.uk), a UK business. By installing the app you agree to them. Contact: support@supportlabs.co.uk.

The service

The app syncs people between your Attio workspace and your MailerLite or Brevo account and writes email engagement onto Attio people, as you configure it. It depends on those services and their APIs; if they change or are unavailable, syncing may pause until it can resume.

Trial, plans and payment

New workspaces get a 14-day free trial. After that the app needs a paid plan: Starter, £29 a month for up to 5,000 contacts, or Growth, £59 a month for up to 25,000. Plans are billed monthly in advance by card through Stripe. Prices include any VAT due. If a payment fails, syncing pauses until it is paid.

Cancelling

Cancel any time from "Card, invoices or cancel" in the app. The plan runs to the end of the month you have paid for and is not renewed. Disconnecting the app also ends the subscription straight away. We do not refund part-months, except where the law requires it.

Your responsibilities

You must have the right to the data you sync and must only email people who have agreed to hear from you. Do not use the app to send spam or to break the terms of Attio, MailerLite or Brevo.

Data

How we handle data is set out in our privacy policy. You keep all rights to your data.

Liability

We work hard to keep the sync accurate and running, but we provide it as is. We are not liable for indirect losses, and our total liability in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

Changes

We may update these terms. We will tell connected workspaces in the app at least 30 days before a change that affects price or what you get.

These terms are governed by the law of England and Wales.

Questions: support@supportlabs.co.uk · 07725 521854