Help
Email or ring with any question, before or after you start. You’ll hear back from Oliver, who builds the apps.
We reply within one working day (UK time).
Help with:
Booking Sync
Available nowAbout this appPrivacy policyTerms
How do I start?
Start the 14-day free trial from the Booking Sync page. You need Acuity’s Premium plan, or the older Powerhouse plan.
What if Acuity or Xero is down for a while?
A catch-up runs every night, so nothing is missed.
Will it email me?
One email a day if something needs a look. No email if all is well.
How do I cancel?
Cancel any time from the app. You keep access until the end of the paid month.
How do I remove my data?
Click “Disconnect and delete my data” in the app. Invoices already in Xero stay.
Booking Move-In
Waiting for Wix’s reviewAbout this appPrivacy policyTerms
Is it on the Wix App Market yet?
Not yet. It’s waiting for Wix’s review. Email us and we’ll tell you when it’s ready.
How much is it?
$29 once per Wix site, paid through Wix. The preview is free.
How do I remove my data?
Press Disconnect in the app. Otherwise we delete it by itself 30 days after you last used the app.
ChaseBoard
Waiting for monday.com’s reviewAbout this appPrivacy policyTerms
How do I add it?
Open the board in monday, click the + next to the board’s views, choose Apps, then ChaseBoard. It’s waiting for monday.com’s review, so email us to try it early.
Why hasn’t a reminder gone out?
Nothing is emailed until you click Start chasing on that invoice. Disputed and Promised… hold chasing too.
A customer has paid. Will it stop?
Yes. When the invoice is paid in Xero, chasing stops by itself, usually overnight.
How do I remove my data?
Uninstall ChaseBoard or disconnect Xero. We delete everything we hold straight away.
Email Engagement Sync
Waiting for Attio’s reviewAbout this appPrivacy policyTerms
Where do I find my MailerLite API key?
In MailerLite: Integrations, then API, then Generate new token.
Where do I find my Brevo API key?
In Brevo: your name (top right), SMTP & API, API keys, then Generate a new API key.
Someone unsubscribed. Will the sync add them back?
No. Unsubscribed, bounced and spam contacts are never re-subscribed.
How do I cancel?
On the app home page press “Card, invoices or cancel”. Syncing carries on to the end of the paid month.
How do I remove everything?
Press “Disconnect and delete my data” on the app home page.
CopySpotter
Waiting for Shopify’s reviewHow often does CopySpotter check?
Every week, and whenever you press “Scan now”. New and changed products are checked first.
It found my stockist. What do I do?
Click “This is my stockist” next to the copy. We hide it and won’t show that site again. You can undo this in Settings.
Does CopySpotter send takedowns for me?
No. We prepare the request, the evidence and the link to the platform’s own report page. You check it and send it yourself. CopySpotter is not a law firm.
How do I cancel?
Change or cancel your plan in Settings, or uninstall the app. Uninstalling deletes your data 48 hours later.
Time Sync for Notion
Available now on the Clockify MarketplaceAbout this appPrivacy policyTerms
How do I start?
Install it from the Clockify Marketplace, open “Notion sync” in the Clockify sidebar and click “Connect Notion”.
Some rows didn’t get hours. Why?
Rows are matched by name: “Task” or “Project / Task”. Anything it can’t match is listed in the add-on, and you link it by pasting the Notion row’s link.
How much is it?
$16 a month for the whole Clockify workspace, billed by Clockify through its Marketplace.
How do I cancel?
Through Clockify’s Marketplace billing, at any time.
How do I remove my data?
Uninstall the add-on in Clockify. We delete everything we hold for that workspace straight away. You can also remove our access in Notion under Settings, Connections.
Time Sync for Linear
Available now on the Clockify MarketplaceAbout this appPrivacy policyTerms
How do I start?
Install it from the Clockify Marketplace, open the add-on from the Clockify sidebar and click “Connect Linear”.
Time isn’t showing on an issue. Why?
Check the time entry’s description has the issue ID, like “APP-142 Fix login”. IDs that aren’t in your Linear teams are listed in the add-on, so typos are easy to spot.
How much is it?
$29 a month for the whole Clockify workspace, billed by Clockify through its Marketplace.
How do I cancel?
Through Clockify’s Marketplace billing, at any time.
How do I remove my data?
Uninstall the add-on in Clockify. We delete everything we hold for that workspace straight away and sign out of Linear. You can also remove our access in Linear under Settings, Applications.
Time Sync for ClickUp
Waiting for Clockify’s reviewAbout this appPrivacy policyTerms
How do I start?
Once Clockify has reviewed it, install it from the Clockify Marketplace, open the add-on from the Clockify sidebar, click “Connect ClickUp”, tick your spaces and click “Save and sync now”. Email us and we’ll tell you when it’s ready.
How much is it?
$3 a month per person in your Clockify workspace, billed by Clockify through its Marketplace.
Books Sync: FreeAgent & Sage
Waiting for Shopify’s reviewAbout this appPrivacy policyTerms
Is it on the Shopify App Store yet?
Not yet. It’s waiting for Shopify’s review. Email us and we’ll tell you when it’s ready.
How much will it be?
Starter is $12 a month for up to 300 orders a month. Growth is $24 a month for up to 1,500. 14-day free trial. Billed by Shopify, cancel any time.
Daily Takings for TeamUp
Available nowAbout this appPrivacy policyTerms
How much is it?
£19 a month per location, after a 14-day free trial. Cancel any time from the app.
Will my members’ names end up in my accounts?
No. It only reads sales totals. It never reads or copies your members’ names or email addresses.
App guides
Step-by-step guides to the problems our apps solve, including the free ways to do it yourself.
- How to record Acuity packages and gift certificates in Xero
Packages and gift certificates are paid for before the service. How to record them in Xero: as income, in a holding account, with a journal or with an app.
- Matching Stripe or Square payouts to Acuity bookings in Xero
Your Stripe or Square payout never equals your Acuity takings. Why fees and refunds cause the gap, and a clearing account method that fixes it in Xero.
- How to get Acuity bookings into Xero now the built-in link has stopped
Acuity says new Xero connections aren't possible. The honest options: CSV export, Zapier, a bookkeeper, or Booking Sync, and what each one misses.
- Getting Acuity bookings into Xero: your options compared
Acuity to Xero by hand, with Zapier or Make, or with Booking Sync. What each costs, how long set-up takes, and what breaks. Prices checked 9 Nov 2026.
- Attio email open tracking: how to see who opened and clicked your newsletters
Attio doesn't track opens for Gmail users or for newsletters sent from MailerLite or Brevo. The honest ways to get opens and clicks onto Attio records, free ones first.
- Clockify and Notion: how to see tracked hours on your Notion tasks and projects
Clockify's extension starts a timer from Notion, but the hours stay in Clockify. The honest ways to get tracked time into a Notion database column, free ones first.
- Clockify and Linear: how to see tracked time on your Linear issues
Linear has no time tracking, only estimates in points. The honest ways to track time on Linear issues with Clockify and get the hours back onto each issue.
- monday.com and Xero: how to see and chase overdue invoices from your board
Does monday.com integrate with Xero? The honest ways to see and chase overdue Xero invoices from a monday board, free ones first, and what each misses.
- Someone stole your product photos? How to find the copies and get them taken down
A UK guide for Shopify brands whose photos turn up on Amazon, eBay, Etsy, Temu or a copycat shop: how to find copies for free and which form to use on each platform.
- TeamUp and Xero: how to get your gym or studio takings into your accounts
TeamUp doesn't connect directly to Xero, FreeAgent, QuickBooks or Sage. The honest ways UK gyms and studios get TeamUp sales into the accounts, free ones first.
- Getting TeamUp takings into Xero, FreeAgent or Sage: your options compared
TeamUp takings into Xero, FreeAgent or Sage: CSV by hand, Zapier or Make, or Daily Takings for TeamUp. Costs, set-up and limits, checked 9 Nov 2026.
Websites
Help with a website we built for you, or a question before you start: email or ring as above.