Support Labs

Help

Email or ring with any question, before or after you start. You’ll hear back from Oliver, who builds the apps.

We reply within one working day (UK time).

Help with:

Booking Sync

Available now
How do I start?

Start the 14-day free trial from the Booking Sync page. You need Acuity’s Premium plan, or the older Powerhouse plan.

What if Acuity or Xero is down for a while?

A catch-up runs every night, so nothing is missed.

Will it email me?

One email a day if something needs a look. No email if all is well.

How do I cancel?

Cancel any time from the app. You keep access until the end of the paid month.

How do I remove my data?

Click “Disconnect and delete my data” in the app. Invoices already in Xero stay.

Booking Move-In

Waiting for Wix’s review
Is it on the Wix App Market yet?

Not yet. It’s waiting for Wix’s review. Email us and we’ll tell you when it’s ready.

How much is it?

$29 once per Wix site, paid through Wix. The preview is free.

How do I remove my data?

Press Disconnect in the app. Otherwise we delete it by itself 30 days after you last used the app.

ChaseBoard

Waiting for monday.com’s review
How do I add it?

Open the board in monday, click the + next to the board’s views, choose Apps, then ChaseBoard. It’s waiting for monday.com’s review, so email us to try it early.

Why hasn’t a reminder gone out?

Nothing is emailed until you click Start chasing on that invoice. Disputed and Promised… hold chasing too.

A customer has paid. Will it stop?

Yes. When the invoice is paid in Xero, chasing stops by itself, usually overnight.

How do I remove my data?

Uninstall ChaseBoard or disconnect Xero. We delete everything we hold straight away.

Email Engagement Sync

Waiting for Attio’s review
Where do I find my MailerLite API key?

In MailerLite: Integrations, then API, then Generate new token.

Where do I find my Brevo API key?

In Brevo: your name (top right), SMTP & API, API keys, then Generate a new API key.

Someone unsubscribed. Will the sync add them back?

No. Unsubscribed, bounced and spam contacts are never re-subscribed.

How do I cancel?

On the app home page press “Card, invoices or cancel”. Syncing carries on to the end of the paid month.

How do I remove everything?

Press “Disconnect and delete my data” on the app home page.

CopySpotter

Waiting for Shopify’s review
How often does CopySpotter check?

Every week, and whenever you press “Scan now”. New and changed products are checked first.

It found my stockist. What do I do?

Click “This is my stockist” next to the copy. We hide it and won’t show that site again. You can undo this in Settings.

Does CopySpotter send takedowns for me?

No. We prepare the request, the evidence and the link to the platform’s own report page. You check it and send it yourself. CopySpotter is not a law firm.

How do I cancel?

Change or cancel your plan in Settings, or uninstall the app. Uninstalling deletes your data 48 hours later.

Time Sync for Notion

Available now on the Clockify Marketplace
How do I start?

Install it from the Clockify Marketplace, open “Notion sync” in the Clockify sidebar and click “Connect Notion”.

Some rows didn’t get hours. Why?

Rows are matched by name: “Task” or “Project / Task”. Anything it can’t match is listed in the add-on, and you link it by pasting the Notion row’s link.

How much is it?

$16 a month for the whole Clockify workspace, billed by Clockify through its Marketplace.

How do I cancel?

Through Clockify’s Marketplace billing, at any time.

How do I remove my data?

Uninstall the add-on in Clockify. We delete everything we hold for that workspace straight away. You can also remove our access in Notion under Settings, Connections.

Time Sync for Linear

Available now on the Clockify Marketplace
How do I start?

Install it from the Clockify Marketplace, open the add-on from the Clockify sidebar and click “Connect Linear”.

Time isn’t showing on an issue. Why?

Check the time entry’s description has the issue ID, like “APP-142 Fix login”. IDs that aren’t in your Linear teams are listed in the add-on, so typos are easy to spot.

How much is it?

$29 a month for the whole Clockify workspace, billed by Clockify through its Marketplace.

How do I cancel?

Through Clockify’s Marketplace billing, at any time.

How do I remove my data?

Uninstall the add-on in Clockify. We delete everything we hold for that workspace straight away and sign out of Linear. You can also remove our access in Linear under Settings, Applications.

Time Sync for ClickUp

Waiting for Clockify’s review
How do I start?

Once Clockify has reviewed it, install it from the Clockify Marketplace, open the add-on from the Clockify sidebar, click “Connect ClickUp”, tick your spaces and click “Save and sync now”. Email us and we’ll tell you when it’s ready.

How much is it?

$3 a month per person in your Clockify workspace, billed by Clockify through its Marketplace.

Books Sync: FreeAgent & Sage

Waiting for Shopify’s review
Is it on the Shopify App Store yet?

Not yet. It’s waiting for Shopify’s review. Email us and we’ll tell you when it’s ready.

How much will it be?

Starter is $12 a month for up to 300 orders a month. Growth is $24 a month for up to 1,500. 14-day free trial. Billed by Shopify, cancel any time.

Daily Takings for TeamUp

Available now
How much is it?

£19 a month per location, after a 14-day free trial. Cancel any time from the app.

Will my members’ names end up in my accounts?

No. It only reads sales totals. It never reads or copies your members’ names or email addresses.

App guides

Step-by-step guides to the problems our apps solve, including the free ways to do it yourself.

Websites

Help with a website we built for you, or a question before you start: email or ring as above.