Getting Acuity bookings into Xero: your options compared

Acuity's help centre says new connections between Acuity and Xero aren't possible any more. So you need another route. Here are the three, with what each costs, how long set-up takes, and what goes wrong.

The short version

	By hand (CSV)	Zapier or Make	Booking Sync
Cost	Free, but your time	Free plans; Zapier paid plans from $19.99 a month, billed yearly. Check Make's site for its paid plans	£12 a month after a 14-day free trial
Set-up	None	You build and test each automation	About five minutes, four steps
Acuity plan	Any	Not confirmed for every plan	Premium or the older Powerhouse plan
Cancellations and reschedules	Fix by hand	One automation each	Updates or voids the invoice
Refunds	By hand	By hand (no refund trigger)	Flagged for you; credit note by hand

Zapier prices are in US dollars, as shown on Zapier's site on 9 November 2026.

Option 1: Export a CSV and enter it in Xero

In Acuity, go to Reports, then Import/Export, pick your dates and click Export appointments. The spreadsheet shows each appointment's price, whether it was paid, and the amount paid online. You or your bookkeeper then enter the takings in Xero.

Costs: nothing but time.

What breaks: it's the job that slips in a busy week. Acuity's export help doesn't mention packages or gift certificates, so those may need pulling out separately. A cancellation after you've entered the week means going back to fix it.

Option 2: Zapier or Make

Zapier has an Acuity app with five triggers: New Appointment, Appointment Canceled, Appointment Rescheduled, Appointment Start and New Product Order. On the Xero side it can create a sales invoice and record a payment.

Make has an Acuity app too, with a Watch Appointments trigger (scheduled, rescheduled, cancelled or changed) and a Watch Orders trigger. Make also connects to Xero.

Costs (checked 9 November 2026):

Zapier Free: 100 tasks a month, two-step zaps only, checks for new data every 15 minutes.
Zapier Professional: from $19.99 a month billed yearly, or $29.99 billed monthly, for 750 tasks. This is the plan that allows multi-step zaps, such as "create invoice, then record payment".
Make Free: 1,000 credits a month. Most steps use one credit. Check Make's pricing page for paid plans.

What breaks:

Refunds. Neither tool has an Acuity refund trigger, so refunds stay manual.
Package and voucher use. Zapier can catch a gift certificate or package sale, but not the moment one is used.
Recurring bookings. Zapier's help says New Appointment fires once for each appointment in a recurring booking.
Each event is its own automation. New bookings, cancellations and reschedules each need building and testing.
HIPAA setting. Acuity and Zapier both say Zapier doesn't work with Acuity's HIPAA-enabled setting.

When Zapier or Make is the better choice:

You're on Acuity Starter or Standard. Booking Sync needs Premium, so it won't connect.
You already pay for Zapier or Make and have spare tasks.
You want Acuity bookings to go somewhere as well as Xero, like a spreadsheet, your email list or Slack.

Option 3: Booking Sync (we made this one)

We built Booking Sync for exactly this job, so we're not neutral. Here's what it does, from its page.

Each booking becomes a Xero invoice, with the client added as a contact.
Payments taken in Acuity are recorded against the invoice, into the account you pick.
Reschedules update the invoice. Cancellations void an unpaid one.
Packages and gift certificates come across too.
You choose the sales account and VAT rate, per appointment type if you like.
One email a day if something needs a look. No email if all is well.

It connects through Acuity's own API. It's made by Support Labs, not by Acuity.

Set-up: connect Acuity, connect Xero and pick your organisation, choose your accounts and VAT rates, then press Start syncing.

Costs: £12 a month after a 14-day free trial, paid by card. Cancel any time from the app.

What it doesn't do:

Refunds aren't automatic. If a paid booking is cancelled, Booking Sync flags it so you can add a credit note in Xero.
It needs Acuity Premium (or the older Powerhouse plan). Acuity only offers its API on those plans.

How to pick

Not on Premium? Use the export, or Zapier or Make.
A few bookings and no vouchers? The export is fine.
Already using Zapier or Make and happy building? Stick with it. Plan to handle refunds by hand.
On Premium and want it to run without you? Try Booking Sync.

Whichever you choose, ask your accountant how they want packages and gift vouchers recorded first.

Sources

Checked 9 November 2026.