Apps / Books Sync: FreeAgent & Sage / Privacy policy

Privacy policy

Last updated 9 November 2026

Books Sync: FreeAgent & Sage is made by Support Labs (www.supportlabs.co.uk), a UK business. This page explains what the app does with data from your Shopify store and your accounting software (FreeAgent or Sage Accounting). Contact: support@supportlabs.co.uk.

What we access

From Shopify the app reads, for each order: its id and number, dates, payment status, line and shipping amounts, discounts, VAT, tips, payments and refunds (amount and payment method), and your Shopify Payments payouts. It never asks Shopify for your customers' names, emails, phone numbers or addresses, and it never changes anything in Shopify. In your accounting software it reads your list of accounts, and creates one contact called "Shopify sales", one sales invoice and one credit note a day with their payments, and the fees and transfer for each payout.

What we store

• Your Shopify access token and your accounting sign-in, encrypted with AES-256-GCM.
• For each day: the totals sent, the ids of what was created in your accounts, and the ids of the Shopify orders, refunds and payouts already handled (so nothing is sent twice).
• A short activity log, your settings and the email address for alerts, if you give one.

We do not sell or share your data or use it for anything other than running the sync.

Who processes it

Cloudflare (hosting and database) and, only if you turn on alert emails, Resend (sending those emails). Shopify bills you for the app.

Deleting your data

Press "Disconnect and delete my data" in the app, or uninstall the app in Shopify. Either deletes everything we hold for your store. Entries already in your accounts stay there. Shopify's data requests and deletion requests are handled automatically.

Changes

If this policy changes we will update the date above and tell connected stores in the app.

Questions: support@supportlabs.co.uk · 07725 521854