ChaseBoard privacy policy

Last updated: 5 November 2026

Who we are

ChaseBoard is made by Support Labs (www.supportlabs.co.uk). Contact: support@supportlabs.co.uk.

Our role

When your firm uses ChaseBoard, your firm is the controller of your customers' details, and Support Labs is your processor. We only use the data to run ChaseBoard for you.

What we read

From Xero: your sales invoices (number, customer, amounts, dates, status, online invoice link) and your customers' names and email addresses. Read-only: we never change anything in Xero.
From monday: your account and board ids, and whether the signed-in user is an admin or viewer.

What we store

Your settings: business name, who reminders are signed by, reply-to address, chosen board and Xero organisation.
For each invoice: the details shown on the board (invoice number, customer name, amounts, due date, status) and its chasing history (which reminders went out and when, disputes and promises to pay, with any note you add).
Your monday and Xero access tokens, encrypted with AES-256-GCM.
We do not store your customers' email addresses. We read them from Xero when a reminder is sent.

Who else handles the data (sub-processors)

Cloudflare: hosting and database. Where: EU (the database is held in Cloudflare's EU-only storage).
Xero: source of invoices (your own account). Where: as per your Xero account.
monday.com: where the board lives (your own account). Where: as per your monday account.
Resend: sending reminder emails. Where: EU (Ireland).

How long we keep it

As long as ChaseBoard is installed. When you uninstall ChaseBoard, or disconnect Xero, we delete everything we hold for your account straight away and revoke our Xero access. You can also ask us to delete it by email.

Logs

Our hosting keeps short technical logs (for example, that a request failed). We never log tokens, email contents or customer details. Logs only record the type of error and an account number, and are deleted automatically after 7 days.

Cookies

ChaseBoard sets no tracking cookies.

AI

We do not use your data to train AI models.

Your rights

Your customers can contact your firm to exercise their UK GDPR rights; we help your firm answer. You can contact us at support@supportlabs.co.uk, and you can complain to the Information Commissioner's Office (ico.org.uk).

Changes

If we change this policy we'll update the date above and tell you inside the app.

Questions: support@supportlabs.co.uk · 07725 521854